Web Design
As per our web design terms and conditions, if a site is hosted with us, then payment is due upon the site going ‘live’. If payment is not received by this point, then we reserve the right to suspend the site until payment is received in full or collections will deal with your account accordingly. If the site is hosted externally, then payment is due in full before the code and site design can be released for upload to your hosting server.
Once you agree for a site to go live on the internet, then you are agreeing that you are fully satisfied with the work and no future refunds can be given for the fees paid.
Hosting fees will be collectable from the point of sale and works on a rolling monthly or yearly basis, depending on your decision. The hosting fee is chargeable even if the Site is not live – Sometimes Sites will experience down-time and simply need hosting to get them fixed and live, so the hosting fee is always chargeable, unless the product is cancelled. To cancel a hosting monthly or annual payment, we advise that you simply contact Hybrid-Plus in writing. Once notification has been received, your monthly payment will be cancelled. Any automatic updates or maintenance that Hybrid-Plus had scheduled to carry out on your capture site will be stopped. Further requests for changes or updates to the Capture Site will be charged at the time of quotation. Any Payments due within 7 days of notification will be automatically taken.
Web Development
Web Development Payments for custom web development projects are to be made in full upon Hybrid-Plus taking on the project, on occasion payment plans may be offered as a curtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by Hybrid-Plus and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client. Payments for Search Engine Optimisation, Internet Marketing and Social Media Optimisation services are non-refundable, and Hybrid-Plus do not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are non-refundable as it is applied to costs immediately incurred by Hybrid-Plus in initiating services. If a project is cancelled or postponed, all monies paid are retained by Hybrid-Plus and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Search Engine Optimisation, SSL Certificates and Social Media Optimisation
Payments for Search Engine Optimisation, SSL Certificates and Social Media Optimisation services are non-refundable, and Hybrid-Plus do not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are non-refundable as it is applied to costs immediately incurred by Hybrid-Plus in initiating services. If a project is cancelled or postponed, all monies paid are retained by Hybrid-Plus and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client. Cancellation must be provided in writing to Hybrid-Plus as per our Terms and Conditions.
Domains and Web Hosting
The registration and use of your domain names are subject to our general terms and conditions of use, you shall ensure that you are aware of those terms and conditions and that you comply with them. Any charge for a domain name paid by you to us shall be non-refundable. A web hosting contract may be cancelled after the account has been set up, however neither a full or partial refund based on the remaining months of a year’s hosting fee can be given. Cancellation must be provided in writing to Hybrid-Plus as per our Terms and Conditions.
Placements
Payment is due upon the Placement going ‘live’. A one-off setup fee is taken upfront, alongside your First Monthly Payment. If cancellation is made or if payment is not received by this point, then we reserve the right to suspend the Placement, until payment is received in full, collections will then recover the invoice amount in full, to cover the fees Hybrid-Plus will have incurred.
By Purchasing Placements, you have agreed to the Placement terms & conditions. Failure to comply with these terms will require the client to settle the invoice regardless of the amount of work that has been completed. Placements works on a rolling month by month basis. Our one-month rolling payment plan doesn’t have a specific end date, so it’ll ‘roll on’ unless you tell us you want it to stop. You may cancel the Placements at any time. To do so you must request cancellation of the Services in writing on headed paper, including a copy of your invoice. You could email cancellations@hybrid-plus.co.uk, however email is not recommended as delivery is not 100% guaranteed.
Once notification has been received your Placements will be cancelled and you will no longer hold the position. Any Payments due within 7 days of notification will be automatically taken.
Chargebacks
If we receive a chargeback or payment dispute (i.e. PayPal or Stripe Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. Requesting a chargeback or opening a dispute for a valid charge from us is fraud and is never an appropriate or legal means of obtaining a refund. There will be a £50+VAT Chargeback fee for any disputes that arise. Please read and make sure you fully understand our refund policy prior to making a payment.
Late commercial payments: charging interest and debt recovery
When a payment becomes late
If payments fail and your account falls into arrears, interest and debt recovery costs will be applied to your account, we cannot accept a business paying late for goods or a service.
If you agree a payment date, it must be within 60 days, as standard for all business transactions.
If you do not agree a payment date, the law says the payment is late 30 days after either:
- You receive the invoice
- The goods have been delivered or the service has been provided the service.
Interest on late commercial payments
The interest we will charged to your business for late payments for goods or a service is ‘statutory interest’ – this is 8% plus the Bank of England base rate for business to business transactions.
Check the current Bank of England base rate and previous rates.
A new invoice will be issued, to add interest to the money you’re owe.
Hybrid-Plus will claim debt recovery costs on late payments. We will charge a business a fixed sum for the cost of recovering a late commercial payment on top of claiming interest from it.
The amount charged depends on the amount of debt. We will charge the business once for each payment made.
| Amount of Debt | Debt Recovery Charge | ||
| Up to £999.99 | £40 | ||
| £1,000 to £9,999.99 | £70 | ||
| £10,000 or more | £100 | ||
These amounts are set by late payment legislation – September 2018
We may also claim against you for reasonable costs each time we try to recover the debt.
We may, at any time, and at our sole discretion, modify our Terms and Conditions of Use, including our Payment Policy, with or without notice to the User. Any such modification will be effective immediately upon public posting.
Your continued use of our Service and this Site following any such modification constitutes your acceptance of these modified Terms.
We are dedicated to providing a top-class service to all of our customers, if any help or advice is needed please contact our support team on the main landline number on our website.
| Acri Consulting Limited trading as Hybrid-Plus | Company No: 12155434 | Revision 1.0 | OCT2019 |